Quality Policy

Quality Policy

The aim of our quality management system is to ensure that:

 

  • We deliver a quality service to maintain excellent customer relations

  • Customer satisfaction remains inherent to our business

  • Our customer’s requirements have been fully understood and met

  • All work is carried out consistently to a defined standard

  • We have the skills and resources to fulfil our customer requirements

  • Our staff are fully trained and involved in quality improvement

  • We strive to continuously improve our systems and procedures

  • We only use services that meet our own quality assurance standards

  • A professional approach to customer interface is maintained at all times

  • Any complaints are dealt with efficiently and within an acceptable time period